Terms and Conditions of Promotions or Offers

All promotions and offers are subject to the following conditions:

1. Promotions or Offers may not be used in conjunction with any other offer or promotion.
2. Wildwood reserves the right to refuse, change or amend any offer or promotion at any time and without notice.
3. Only one promotion or offer may be used by a group or family at any one time.
4. Wildwood is not responsible for incorrect details of promotions or offers appearing on third party websites, print or any other media.
5. All promotions or offers are discounted on full admission prices only and therefore excludes the family ticket.
6. Any person using an offer or promotion who does not complete a gift aid form will be required to complete a "Discounted Entry" form for the discount or offer to be valid.

 

Membership (Individual, Joint & Family)

1. Memberships are valid for our parks at; 
   Wildwood Canterbury (Kent), Herne Common, Herne Bay, Kent, CT6 7LQ
   Wildwood Escot (Devon), Escot Park, Ottery St Mary, Devon, Ex11 1LU
2. Memberships are non-transferable and strictly for use by the named member(s) and any children (where applicable) as listed on the membership application form.
3. Due to current Tax Regulations Family Membership is restricted to two adults and up to six children aged under 18.
4. Not valid for use with group visits or school trips to Wildwood.
5. Memberships are for a minimum period of 12 months.
6. Memberships that are paid by standing order will automatically renew after a year and will continue until you advise us otherwise.
7. No unaccompanied under 18s will be permitted entry.
8. Please notify Wildwood of any changes to your personal details.
9. Wildwood reserves the right to refuse or withdraw the offer of membership at any time.
10. Wildwood reserves the right to cancel, change or amend memberships at any time and without notice.
11. Membership is a charitable donation and is subject to all applicable restrictions under Inland Revenue and Charity Commission rules.
12. Wildwood Membership Team can be contacted by telephone on 01227 712111 or by email membership@wildwoodtrust.org
13. Should you wish to end your membership please contact the Membership Team.
14. Wildwood Trust reserves the right to charge a £5 administration fee for replacing lost membership cards, or updating named persons that require a new card to be processed.

 

Adoption Cancellations, Amendments and Returns

1. Items are usually despatched within 5 working days, subject to availability. Please allow up to 14 days for items to arrive. If there will be a significant delay in your order, we will contact you to advise.
2. So long as you let us know within 30 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund (less postage fees). Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 14 days for the credit to reach your account.
3. If you wish to return an item, please call us first on 01227 712111 or email adoptions@wildwoodtrust.org
4. If you wish to cancel your order for any reason the quickest way is to contact us on 01227 712111, 9am to 5pm – Mon-Fri or email adoptions@wildwoodtrust.org

 

Entry To and Behaviour at Wildwood

1. All children (under 18 yrs) must be accompanied by an adult.
2. Wildwood reserves the right to refuse entry to any person at any time without prior notice.
3. The payment of Wildwood entrance prices or membership fees entitles the customer and their party to enter the park. Once customers have entered the park we cannot issue refunds of entry prices or membership fees.
4. Prices shown are for our 'normal ticket price' plus the voluntary 10% contribution, meaning the net price i.e. our 'normal ticket price' of admission, before the voluntary donation, in relation to the aforementioned categories, would be £11.32, £9.05, £10.41 and £35.86 respectively.
5. Gift Aid claims can only be made in respect of UK taxpayers, where the amount of income tax and/or capital gains tax is at least equal to the tax that will be reclaimed on your donations in the tax year (6 April to 5 April). It is the individual’s responsibility to pay any difference.
6. Visitors are reminded that shirts are to be worn at all times by visitors to the park.
7. Wildwood is a family friendly venue and we ask that visitors respect others whilst they are at the park, any offensive behaviour may result in you being asked to leave the park.
8. Visitors are asked not to smoke or use vapers within the sign-posted public eating areas outside the cafe, in the play park and on the bear bridge.
9. Wildwood operates a no alcohol policy within the park.
10. Threatening behaviour or acts of violence towards our staff will not be tolerated and may result in prosecution by law.

 

Cycling

1. All children (under 18 yrs) must be accompanied by an adult.
2. "Discounted Entry" form must be completed.
3. Proof that a bicycle was used to come to the park must be provided.

 

Public Transport

1. All children (under 18 yrs) must be accompanied by an adult.
2. Proof of travel by bus (valid for the day of entry) must be provided, tickets issued from one stop above or below Wildwood will be refused entry, unless proof of residency is produced.
3. If you have a bus pass you must ask the driver for a ticket for travel with the days date on it, which will be free.

 

Dogs

1. No dogs are allowed in to the park. If you are visually impaired and use a guide dog please contact the Wildwood office so we can arrange assistance at no extra charge.

 

Booking a Birthday Party

1. Birthday Parties cost £10 per child and are for a minimum of 10 children.
2. Payment is required in advance.
3. Parties can be accommodated in the restaurant 7 days a week but not 12-3:30pm (summer) and 12-2pm (winter).
4. Those bringing their own picnic pay standard group admission rates, which apply to groups of more than 10 paying individuals.
5. Animal chosen for Meet an Animal sessions may be subject to change on the day without notice.
6. There will be no contact between any person and animal during the Meet an Animal session.
7. Birthday cake is not included in the restaurant meal - but you are welcome to bring your own.
8. Parties are for a minimum of 10 children, if you bring fewer then you will be charged at our minimum rate for 10.
9. Parents are not allowed to bring their children into Wildwood to meet inside unless they have paid the full standard admission price.
10. Any more than 2 adults accompanying the party will also be charged standard admission prices (£11.45 for adults / £10.45 for seniors).

 

Night Tours

1. Places will be allocated on receipt of a completed booking form and payment, strictly on a first come, first served basis.
2. Once booked, night tours are non-refundable and bookings cannot be moved to other dates.
3. We require a mobile number so that we can contact you on the night if necessary.
4. We will make every effort to fit you in on your chosen date, however we may have to offer you an alternative if your preferred date is fully booked.
5. The tour includes a meal. No reductions are given if a meal is not required.
6. Age Restriction - minimum 10 years old.
7. Guests must get to the park promptly for the start of the tour.

 

Zoo Keeper for a Day

1. No animal handling is allowed.
2. Must be reasonably fit - able to cope with typical keeper tasks such as bending and lifting hay bales and water carriers, using a hand saw/knife safely, wheeling a heavy wheelbarrow, walking all day and so on.
3. Age Restriction - minimum 18 years old.
4. Full refund if you cancel up to a month in advance. We regret no refund is possible if you cancel with less than a month's notice.
5. Have a current tetanus vaccination (within the last 10 years).
6. If you have special needs, you may be accompanied by a carer free of charge, if required.
7. Family members and friends may not accompany you.
8. No smoking is allowed in public areas at all; Wildwood's smoking policy restricts smoking to the keepers' staff area during permitted break times only.
9. Wear appropriate old clothes for a day working in the woods - e.g. old jeans, jumper or sweatshirt, waterproof coat or jacket.
10. Wear appropriate strong footwear - old trainers or boots.
11. Come prepared for the weather: bring sun block and a hat if very hot or warm clothes if cold; we work outdoors through all weathers, including driving rain, sleet and hail.

 

Bear Experience 

1. We will always attempt to allow you to feed both of our bears, however, we cannot guarantee that the bears will go along with our plans! 
2. Please don't be offended if a bear decides they don't want to come over for food. 
3. Maximum of one bear experience per day. 
4. Participants are required to sign the Animal Experiences at Wildwood Trust Disclaimer 
5. Participants must stand 1/2 a metre away from the bear mesh at all times 
6. Participants must face towards the bear mesh at all times. 
7. Due to health and safety restrictions, Bear Experiences are strictly limited to a maximum of 2 participants. 
8. Cancellations MUST be made at least 14 days before date of booking. When rebooking after a cancellation, dates may not be available until the following year due to high demand.
9. The park is not open to the public until 10am; when booking the 9.30am experience, only visitors booked on the bear experience will be allowed into the park before general admission opens.

 

Gift Vouchers 

1. Wildwood gift vouchers can only be redeemed at Wildwood Trust.
2. Gift vouchers should be treated like cash. They cannot be replaced if lost or stolen.
3. Gift vouchers cannot be exchanged for cash and cannot be returned or transfered.
4. Vouchers which are defaced, altered or cancelled will not be accepted.
5. We reserve the right to change the Terms and Conditions at any time.
6. Gift vouchers are only valid for 12 months from validation date.