Wildwood Trust Privacy Policy

This website is owned and run by the Wildwood Trust, registered charity number 1093702.

Wildwood Trust are committed to protecting your privacy in accordance with their obligations under the Data Protection Act 1998. This privacy policy explains what information Wildwood Trust collects about you and how it will be used. When you access and use this website you agree to be legally bound by all our terms and conditions as well as our privacy policy outlined below.

 

What Information Do We Collect?

Wildwood Trust collect information from you to enable us to provide you with the goods and services you ask for. This may include your name, address, telephone, email address, credit or other payment card details.  We do not store credit card details nor do we share customer details with any 3rd parties. If any of the information you have provided changes at any time or appears to be incorrect please let Wildwood Trust know by sending an email to news@wildwoodtrust.org.

Wildwood Trust will use the information you enter into the website only for administration purposes and any other purposes made clear in the data entry forms themselves, in any relevant terms or conditions and on any pages or emails that link to such forms.

Wildwood Trust may also collect internet protocol addresses to diagnose problems with our servers and for system administration, but Wildwood Trust do not link these addresses to any person's name or identity.

Whenever Wildwood Trust ask you for information about yourself you may, by ticking the relevant box, opt out of receiving other communications. In addition, whenever you receive other communications by email you will be told how to opt out of being updated by email in the future. If you choose to opt out of being updated as described above Wildwood Trust will cease all such future disclosure of data.

Please let Wildwood Trust know if you want details of the personal information we hold about you by emailing news@wildwoodtrust.org.

In no circumstances will Wildwood Trust collect any data that is not directly related to the use of this website so, for example, we will not record other sites that you have visited.

 

International Transfer Of Information

Wildwood Trust will retain the personal information you provide within the United Kingdom, and will not transfer it to any other country except with your prior and express consent; however the internet is global and it is possible that information you provide to Wildwood Trust will be temporarily transferred via a route outside the European Economic Area as it passes between you and this website or a third party provider.

 

How We Collect Data About Your Use Of This Website

Wildwood Trust try to ensure that our website offers visitors an enjoyable experience. To help us achieve this goal Wildwood Trust and our appointed agency may collect anonymous information about your use of this website and your reading of the newsletter from cookies and or by the use of pixel tags.

Cookies are small data files that are sent to your browser and pixel tags are used to read such cookies. Most internet browsers automatically accept cookies but you can delete existing cookies from your browser and, by editing your internet browser options, choose not to receive cookies in future.

 

Security

Wildwood Trust is committed to the security of your personal information and we have security procedures in place to protect the loss, misuse or alteration of information under our control.

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Wildwood Trust. References to "our Website" or "the Website" are to wildwood.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Wildwood Trust
Wildwood, Herne Common, Herne Bay, Kent
CT6 7LQ

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.